James Moore
  • 14-Dec-2018 to 12-Feb-2019 (EST)
  • FL, USA
  • Full Time

Help Desk Technician

Our focus is on People. Leadership. Service. How about yours? James Moore & Co., P.L. is a growing, forward thinking public accounting firm focused on the people we work with and the people we serve. To grow our Technology Consulting Team we are looking for a full-time Help Desk Technician with a great attitude, service oriented philosophy, desire to learn and the ability to take the initiative and follow through on tasks with minimal supervision.

Responsibilities include:

  • Provide desktop level help desk support to our clients; including:
    • Logon issues
    • Application issues
    • Data access issues
    • Printing issues
    • Virus/malware scanning and cleaning
  • Provide server level help desk support as needed; including:
    • Domain user account management
    • File, folder and share management
    • Network printer management
    • Error code troubleshooting
  • Perform routine maintenance on desktop computers, servers and network components
  • Provide clear and accurate documentation on work performed
  • Promote consistent and clear communications with the client on each help desk activity
  • Assist senior engineers with projects and responsibilities

The ideal candidate will have a minimum of 1-2 years of progressively responsible experience supporting a business environment running a Microsoft Windows network plus

  • Working knowledge of Microsoft Windows Operating Systems, desktop and server (required)
  • Working knowledge of the Microsoft Office suite of applications (required)
  • Understanding of basic network topologies and components (required)
  • Understanding of general diagnostic processes (required)
  • A+ certification (preferred)
  • Network+ certification (preferred)
  • Microsoft Certified Solutions Associate (preferred)

Benefits: James Moore is offering a competitive compensation package including health insurance, retirement planning, paid time off, a formal training and promotion program, a flexible work environment etc.

James Moore
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